Grammar School!

I will admit that I’m not the best at grammar (heck, I still have to make sure I type grammar instead of grammer, but that’s just a spelling issue :)), and other times, there is just some stuff that happens when I get typing fast and I’m on autopilot, thinking too far ahead of where I’m actually at in terms of typing. It gets even worse when I’m writing with good ol’ pen and paper! Read On →

Interview from Wind Mobile launch

I was interviewed at the Wind Mobile launch a couple of months ago, and was interviewed by an online publication. I didn’t remember which online publication it was, so had forgotten all about it until I noticed someone had posted a link to it in the on-asterisk mailing list. Enjoy! Wind Mobile launches with contract-free, unlimited plans Globalive’s Wind Mobile brand is officially live in Toronto and will soon be opening its doors in Calgary and other Canadian cities. Read On →

Why NDAs are Useless

Here is a post I came across from my twitter feed discussing why NDAs are essentially useless and unenforceable in the digital age. Many good points are made, and for the most part I agree with them. I’m not quite so vehemently opposed to them as the author is as I know they aren’t enforceable. The reason I sign them is a good faith gesture to my clients. I think we both know they aren’t useful, but it gives the client a nice litmus test to determine whether I’m just looking to steal ideas, or at least to say, “Hey, it’d be great if you didn’t twitter or blog about anything you learn while looking at our system. Read On →

Update: Asterisk TFoT v3 Progressing Nicely

Jim and I have been working feverishly for the past few days, and the only thing that can cure it is more cowbell! Or probably more accurately, more writing! We’ve been making some good progress on rewriting a couple of chapters so far, and tweaking a few other ones. We’re in the process of finishing up the first drafts of the new installation chapter and the initial configuration chapter, and I’ve started work on a chapter about queues. Read On →

Cisco VPN Client on Ubuntu Karmic 9.10

I have a client who I need to connect to via a Cisco VPN, and since I use Ubuntu as my primary OS on my MacBook Pro, I’ve often needed to find some information about how to get the client working. I had previously found some information about patching on Ubuntu 9.04 and it worked great, but since updating to 9.10 I had the same compile time issues I had before, which makes sense since the kernel is different now. Read On →

Starting work on Asterisk: TFoT 3rd edition

As many of you know, I’m a co-author of Asterisk: The Future of Telephony. While my girlfriend is away in Mexico for a week with the girls, I’m going to try and focus a bunch of attention on getting A:TFoT 3rd edition started (which is much overdue). If you have any ideas for topics you would like covered in the new edition, or something that wasn’t covered as heavily as you wanted in the 1st and 2nd editions, feel free to let me know, and your ideas will be considered! Read On →

Jim van Meggelen, Open Source Telephony Renaissance Man

In case you missed it, Suzanne Bowen of DIDX recently interviewed co-author of Asterisk: The Future of Telephony and good friend of mine, Jim van Meggelen. If you’ve never had a chance to see Jim speak at a conference, do yourself a favour and try to attend one of his sessions. He is extremely entertaining and informative, and is always a joy to speak to. Jim also talks about the much anticipated 3rd edition of Asterisk: The Future of Telephony. Read On →

AstriCon 2009 Presentation -- Building a Distributed Call Center

For those who missed it, you’re able to get a PDF of my AstriCon 2009 presentation from the http://www.astricon.net website. http://images.tmcnet.com/expo/astricon/presentations/cc01-madsen-digium.pdf There are additional presentations available from the conference as well. Check them out here:¬†http://www.astricon.net/2009/astricon/agendaAtaGlance.aspx Overall, the conference was extremely well attended and I had a great time. I’ve been to a lot of conferences, and AstriCon is definitely a premiere conference that is professionally run, and contains a great deal of useful information by well versed presenters with little fluff (i. Read On →

Building Queues with Asterisk

Wow it’s been a long time since I’ve update my blog. Well, lets do that! :) I’ve just posted some documentation to the Asterisk issue tracker for review. It’s about building queues with Asterisk. It is the start of probably 2 or 3 sets of documentation on building queues with Asterisk that I’ll be submitting. You can find the documentation here for now: https://issues.asterisk.org/view.php?id=16237 This documentation will likely be merged into core Asterisk at some point in the near future (doc/ subdirectory of your Asterisk source) and likely posted on http://blogs. Read On →

AstriCon 2009, Building a Distributed Call Center

Every year that AstriCon has existed, I have presented or at least helped organize, and this year is no exception. I will be presenting on Wednesday, October 14, 2009 from 10:00am to 10:35am in the Carrier/Call Center track. I will be the first presenter of the day hoping to give you lots of information about using Asterisk as a call center platform. More information about my talk is here: http://www.astricon.net/confDescriptions.aspx?t=CC#CC-01 Read On →